Welcome!
MANAGEMENT EXECUTIVE
COACHING TRAINING
LMNOP
Management
Team
Introduction
ABC
Consulting
Agenda
?Coaching v. Managing
?Why this is necessary
?Coaching Core Competencies
?5 Tips for implement
coaching in your department
LMNOP Mission
For Our Guests: To provide a safe and secure environment , offering first class service,
where our guests will feel comfortable and relaxed and create the memories of a lifetime.
For Our Employees: To provide a secure environment where our employees feel valued
and empowered; To collaborate and bring innovative ideas to each guest experience;
To offer opportunities of growth and advancement, while working to allow each
employee to reach their full potential with the help of their company team; To foster a
sense of community and communication across levels of employment.
For Our Owners and or Management Team: To provide the most lucrative investment to
our owners and associates; To maintain a financially secure foundation, while competitively
working to become better; To monitor our image and work with good intentions towards the
economy, the environment and the community.
Training Objective:
After this training session, we anticipate managers of LMNOP to be familiar
with basic coaching core competencies and feel confident using them in their
various departments, utilizing roleplaying and academic research to obtain a
well-rounded knowledge of coaching.
Managing VS. Coaching
Why is this session necessary?
Employee Answersˆow often are you coached through an issue?
87% said
less than
60% of the
time
Does your manager give you the tools to
solve a problem on your own?
48% said
NO
Employee Answers„o coaching sessions offer support for future
goals?
My motivation at work would improve if
management placed a higher a priority on
coaching. True or false?
71% said
NO
90% said
TRUE
Coaching
Core
Competencies
MBTI Test
https://www.16personalities.com/free-personality-test
Psychological Knowledge
îowledge of psychological
theories and concepts relevant
to the practice of executive
coaching as well as social
intelligence or emotional
intelligencesk Yourself:
Business Acumen
This core competency evaluates how well
you can run this business in this industry.
Ask Yourself:
1. What is the hospitality business?
2. What are current trends in the hospitality industry?
3. What is the role of a CEO, CFO in this specific
industry?
Organizational Knowledge
Coaching knowledge
? GROW Model
? Scholar Practitioner
? Coaching and Workplace Psychology (I-O)
This is why we are here!
LMNOP Management Team
Break
4 Tips to Implement Coaching
? Open door policy
? Learn about your employees as people
? Develop a set of goals you wish to achieve with coaching
? Continue to learn about the industry and about coaching
Roleplay Scenario One
Scenario: You recognize a pattern in a front desk employee and see he is
unable to handle the stress when a long queue forms for check-in. His
attitude affects the guests and other agents are unable to do their job
because they must help him cope. How might you help him?
Roleplay Scenario Two
Scenario: You receive many complaints about a team leader who does
not assign realistic expectations or fair teams with the necessary
members to complete a task. The team members come to you and
complain that they are often unaware of what is required of them, how
to complete it, or when it is needed. The lack of communication has
caused a former employee to move departments. How might you address
this with the team leader in a way that allows them to grow?
Roleplay Scenario Three
Scenario: One of your sales managers has steadily declined in her quota
of sales. You know she is struggling with some personal issues, but they
are now starting to affect her job performance. How might you share
psychological and coaching knowledge with her to help her improve?
Well Done
&
Thank You

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