Week 2 Discussion 1: Everyday Quality Control Tools

Description

Week 2 Readings and Resources

Textbook Reading

Chapter 3: Tools and Techniques for Quality Design and Control in Quality and Performance Exellence: Management, Organization, and Strategy.

Chapter 4: Tools and Techniques for Quality Design and Control in Quality and Performance Exellence: Management, Organization, and Strategy.

Resources

“OFD and House of Quality Templates.” OFD Online. Last accessed December 2020.

“A Brief History of Lean.” Lean Enterprise Institute. Last accessed December 2020.

Sue Lucas. “LEAN Six Sigma: House of Quality.” Master of Project Academy. Last accessed December 2020.

“The House of Quality: Matrix ‘1’ in a QFD Process.” Impacture. Last accessed December 2020.

This week we move onto the details of building quality into products and services, and developing control systems to ensure quality is being met. Start by reviewing the assigned textbook chapter. Pick something you do or make frequently. It can be a simple thing like doing the dishes or writing this assignment. You set a level of quality for that work. Moreover, you check when the job is being done or completed if that quality was met. Tell us about what you make or do and use the following guiding questions for your submission:

What is your level of quality you expect for this work?

How do you know you achieved this quality? Your responses should be specific and make clear connections to this week’s course materials.

Explanation & Answer:

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