1. Some healthcare organizations post their quality plan on the web. Search the Internet for quality plans from two different types of healthcare organizations (e.g., hospital, long-term care facility, ambulatory clinic, health plan). You may need to use search terms other than quality management plans, such as performance improvement plans, patient safety plans, or quality plans. Summarize the similarities and differences between the two plans.

2. For any healthcare activity, four performance factors can be measured: structure, process, outcome, and patient experience. Identify one measure from each of these categories that could be used to evaluate the following ambulatory surgery center admission process:

Upon arrival, the patient reports to the centeràregistration or admitting area. The patient completes paperwork, provides an identification card, and supplies insurance information if insured. Money for the patientàinsurance co-pay or self-pay deposit is collected at this time. Often, patients register on the surgery centeràwebsite before the date of admission to facilitate the registration process. An identification bracelet, including the patientàname and doctoràname, is placed around the patientàwrist. Before any procedure is performed the patient is asked to sign a consent form. If the patient is not feeling well, a family member or caregiver can help the patient complete the admission process.