Scenario

In response to a quality initiative at LiveWell, the Health Information Management (HIM) department is revamping the training process in 3 areas: patient identification in registration, record analysis, and research using secondary databases. As the HIM supervisor, you will be developing training materials in response to this quality improvement initiative. In order to do this, you will focus on problematic concepts in each area to improve the overall quality of work performance in the Revenue Cycle.

As part of the training development, you will review resources to develop training materials and training examples.

Instructions

Follow the steps below to prepare training materials, including two training guides and a handout.

Part 1 ecommend best practices for minimizing registration errors in a training guide used for instructing employees. Include the following topics: (explain and give example for each bullet point)

Naming convention best practices

Free text input

Primary and secondary data recommendations

Standard data definitions for patient registration

Part 2 n a second training guide, recommend the required data elements for electronic record documentation that will ensure improved record analysis. Include the following topics: (explain and give example for each bullet point)

Purpose of record analysis

• Form and retention requirement per CMS
• Required elements for discharge summary and operative note per Center for Medicaid and Medicare Services (CMS)
• Two samples of analysis on the required elements for each above-named report type
• Part 3 etermine the purpose of secondary data and prepare a HANDOUT with examples to be used with the training guide for instructing the staff. Be sure to include:

A sampling of secondary data (Sample will be on the evaluation of sales tax on cigarettes) (can use any data you want)

Tables, charts, and conclusions that demonstrate the application of data for decision making related to organizational goals