OBJECTIVE: Customer Service Representative with 5 + years of experience, seeking a
challenging and growth-oriented position. Where I can optimize my problem-solving and
organizational skills to contribute to increased customer satisfaction. Strong multitasking skills
and fast learning ability ensure effective contribution. Resolve customer issues and foster a
positive relationship between the customers and the company.
CORE COMPETENCIES
? Customer Service
? Problem Solving
?Leadership
? Organization
? Communication/Coaching
?Multi-Tasker
?Training/Mentoring
?Critical Thinking
? Teamwork
?
PROFESSIONAL EXPERIENCE
Store Associate RX
Oct 2021 resent
CVS Pharmacy ¿
Determining potential pharmaceutical interactions with patients and understanding of the
medication such as: drug utilization review in which encompasses against changes to
drug therapy.
?
Processing health insurance claims for prescription requests from patients and those sent
electronically from a doctoràmedical center.
?
Managing pharmacy inventory to ensure accurate oversight of medication transactions.
?
Providing over the counter health solutions to ensure its members convenient savings on
supplemental health benefits.
Member Resolution Specialist/Medicaid
Sep 2019
uly 2021
WellCare Health Plans ¿
Logs, tracks, resolves, and responds to all assigned inquiries and complaints while
meeting all regulatory, CMS, and WellCare Corporate guidelines.
?
Partners with all vendors to resolve all issues and escalate all unresolved issues to
management.
Responds to all escalated member complaints received through transferred phone calls
and customer service management and resolves those issues.
Responsibilities also include miscellaneous special project work.
?
?
Customer Service Representative
Mar 2018 ept 2019
Best Buy ¿ Supports overall organization, District/Store Operations as well as service and customer
retention goals.
? Provide troubleshooting and technical assistance to customers to assess the needs and
translation into solutions.
? Coordinates with customers to resolve any billing inquiries.
Customer Service Associate
Feb 2016- Mar 2018
Walgreens Boots Alliance ¿
Responsible for operating cash registers, stock shelves, replenish, organizing inventory,
labeling products, and responding to inquiries and locating products.
?
Assist customers in a variety of departments, including photo development, grocery,
pharmacy, health, and beauty sections.
?
Maintain accurate and attractive merchandise displays, ensuring strategic placement of
products to maximize purchases.
EDUCATION
Associates in Arts
LICENSING / CERTIFICATION
Registered Pharmacy Technician
ICD-10-CM Certificate
VOLUNTEER WORK
? Hands Across Long Island ith an abundance of people throughout the year;
managing and operating with those who have mental illnesses in which they can recover
from collaborative efforts and ideas.
? US Naval Sea Cadet Corps- UKàlargest maritime youth charity. To build leaders of
character in the highest ideals of honor, respect, commitment, and service. To present
leadership opportunities, collaborate efforts closely within the organization to enhance
military training.

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