policy and strategy
Description
Scenario
LiveWell Hospital is a 500-bed, critical access hospital that schedules between 22,000 to 26,000 visits a year. LiveWell provides surgical, medical, and acute care, 24-hour emergency room services, outpatient services, health education, behavioral services, and home and hospice care. It employs 2200 people, including 275 physicians.
The healthcare providers of LiveWell are having difficulty retrieving information for the correct patient from the newly installed EHR system. Some patients have duplicate files, and others are missing pertinent identification information. You, the HIM Director, were pulled into a meeting with the Chief Medical Officer (CMO), Chief Financial Officer (CFO), Admissions Director, and healthcare providers to discuss these issues. During the meeting, it was discovered that the issues originated at patient registration. The CFO has asked you to help the Admissions Director to find a solution to ensure correct patient information is accurately captured.
The company policies and procedures have been provided to you. You will evaluate the existing policies to determine what needs to be modified and draft a new policy that will comply with data integrity requirements. You will also make recommendations for employee training on the revised policy and strategies to ensure compliance through auditing.
Instructions
Access the Existing LiveWell Policy information in the file provided below. Research and evaluate data integrity policies and procedures for system testing. Use the LiveWell Policy Template provided below to write a new policy. Submit the new policy in an email message to the Admissions Director, Ms. Smith, with recommended solutions for the admissions department. In the policy, be sure to:
Recommend a policy for the Admissions Department to follow that will ensure correct patient information is entered into the system.
Recommend strategies to ensure patient information is entered accurately and completely. Write your recommendations in a report and include a timeline for training employees and auditing the system.
Write a brief cover email to the Admissions Director that explains what you are submitting.
Write your email in a Word document and be sure to include headings that would normally be found in email correspondence. Submit your email, policy, and report documents.
- Student File
- Existing LiveWell Policy
- LiveWell Policy Template
Unformatted Attachment Preview
TITLE:
Entering Patient Information into the
Registration System
DEPT: Admissions Department
SUBMITTED BY: Amy Smith,
Admissions Director
DATE: 01/21/2020
APPROVED BY: Jeff Smith, CEO
DATE: 01/22/2020
Effective Date: 01/25/2020
Purpose
To define guidelines for patient registration and demographic verification.
Policy
Maintaining updated, relevant patient demographics and contact information is necessary in
providing quality patient care. At LiveWell Hospital, we believe adequate collection of patient
demographics is the first step in providing services to our patients by generating a medical record
in which medical information on the patient is documented.
Procedure
Verify the following in the system for return patients:
ame
ddress
elephone Number
For new patients at LiveWell Hospital, collect the following information. Enter the information
into the registration system.
ame
ddress
elephone Number
nsurance Information
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