MGT421 – Communication Management – Interactive 7
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7.2 Action Required:
Chapters 9 & 10 in BUSINESS COMMUNICATION: Developing Leaders for a
Networked World, Peter Cardon, 4th Edition McGraw-Hill Education
Watch the short videos at the following link:
7 Workplace Etiquette Tips to Build Stronger Relationships – YouTube
7.3 Test your Knowledge (Question):
n chapter 9, you learn about the different types of routine business messages (taskoriented and relationship-oriented). Pick one and write a sample routine message
following the element of the selected type.
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