Week 2: Interactive Learning Activity
2.1 Learning Outcomes:
1. Describe the interpersonal communication process and barriers to effective
communication.
2. Explain how emotional hijacking can hinder effective interpersonal
communication.
3. Explain how self-awareness impacts the communication process.
4. Describe how self-management impacts the communication process.
5. Explain and evaluate the process of active listening.
6. Describe and demonstrate effective questions for enhancing listening and
learning.
7. Explain strategies to sight-read the nonverbal communication of others.
8. Identify common communication preferences based on motivational values.
9. Explain how extroversion-introversion impacts interpersonal communication.
10. Explain the role of civility in effective interpersonal communication and the
common types of incivility in the workplace
2.2 Action Required:
ƒhapter 2 in BUSINESS COMMUNICATION: Developing Leaders for a
Networked World, Peter Cardon, 4th Edition McGraw-Hill Education
—atch the short video at the following link
Incivility – Disrespect at work place. – YouTube
2.3 Test your Knowledge (Question):
•
In chapter 2, you learn about Emotional intelligence and its four domains. Reflect on
a recent time your lack of (self-awareness or self-management) led you to make a
poor decision. Describe what happened.
After watching the video, summarize some forms of workplace incivility.
2.4 Instructions
•
Answer both questions in the test your knowledge section.
Post your answer in the discussion board using the discussion link below
(Week2:Interactive learning Discussion)

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