JENZABAR Case study
Jenzabar is dedicated to the success of its clients in higher education, supporting more than 1,300
campuses around the world with tailored student-information software and related services. From
enrollment to graduation, Jenzabar helps to streamline student and university administration and
finance. For large and small institutions, the growing cost and complexity of running an in-house
IT infrastructure makes it an unwelcome distraction from the core business of education.
Recognizing this, Jenzabar wanted to ease the pressure on its clients4echnical resources, while at
the same time helping institutions with legacy ERP struggling to meet growing student
expectations.
To capitalize on this new opportunity, Jenzabar needed a flexible, robust, highly secure platform
for delivering private software-as-a-service solutions to a growing number of clients. The
international dimension was also important: Jenzabar wanted to cater to clients with specific
compliance requirements regarding the location of data within national borders.
Gus Ortiz, Managed Services Program Manager at Jenzabar, explains: “As the business and our
horizons grew, we wanted a scalable and reliable cloud platform that offered direct control over
the computing, storage and network resources, so that we could respond rapidly to our hosted
clients.eeds. Without a standardized global platform for cloud services, we would not be able to
scale the business to match our ambitions.—rite a report and justify your answer:
1. The characteristics of the chosen provider.
2. The services suggested for the case.
3. The market position and shares locally or globally.
4. Describe their pricing model that you recommend.
5. Briefly list the types of subscriptions.

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