MAN4162 Your are a Mystery Shopper
Description
1. Download the Mystery Shopping Questionnaire (Word document) and go mystery shop your chosen establishment. Remember that you are utilizing a manageràor entrepreneuràpoint of view and you are preparing to present a business report that your VP or CEO will likely see.
Utilizing the information gathered in the questionnaire, create
2. a one to two-page report in APA format summarizing your findings, with recommendations for improvement and/or recognition; whatever is applicable to the different areas of your assessment of the business.
3. a PowerPoint Presentation with a minimum of 8 slides, summarizing your findings. Include pictures if possible, do not write paragraphs, use bullets, and prepare a presentation as if you were presenting to the CEO and senior management team.
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