Instructions: 

After completing your reading assignments for this week and reading the case study below, write a report (maximum 3 pages) with your answers to questions 1 through 5 provided after the case study. Provide a minimum of two to three references. The report should follow APA format.

Case Study

Careful consideration must be paid to Medicare patient care workflow. It is important that the healthcare team meet to review the workflow, from beginning to end, of a patient visit to your practice setting. Larry was scheduled to be the key observer for the patient-centered care project at our facility. He was assigned to observe 10 patients. He had to follow the patient from the time they entered and checked-in through processing, taking note of the time it took them to be assigned to a room or a technician. Larry stayed with the patient through treatment, testing, or all other procedures. Finally, he observed how the patient was discharged from the practice setting. Once Larry analyzes his timings, notes, patient responses, interaction with the staff, and overall perspective of the experience, he will then set a meeting with the entire staff to discuss his findings and thoughts. Larry will garner others0erspectives and reaction to his findings. Think about your most recent practice setting in relation to patient workflows and quality improvement. Identify a common workflow process that needs to improve in order to meet the criteria for patient-centeredness.

Questions:

Upon reflection, what do you think of your workflow? Do you think you have a patient-centered practice?

Critically think about the patient experience and formulate a plan to enhance patient satisfaction, your practiceàefficiency, and the quality of care that patients receive

What do you perceive as the current obstacles to redesigning workflow within your clinical settings?

You have developed a plan that improves workflow and eliminates non-value added steps. The staff is showing resistance to the implementation of the new plan. As the team leader, what steps would you take to overcome staff resistance and successfully implement the plan?

Is the workflow surrounding technology use providing the healthcare organization with the data it needs to make decisions and eventually meet MACRA criteria?