Johnson and Wales University Business Structure & Quality Discussion

Description

Week 5 Readings and Resources

Textbook Readings

Read Chapter 7: Designing Organizations for Performance Excellence in Quality and Performance Excellence: Management, Organization, and Strategy.

Resources

Alexis Writing. “Different Types of Organizational Structure.” Chron. Small Business. Last modified February 12, 2019.

Smriti Chand. “8 Types of Organizational Structures: Their Advantages and Disadvantages.” Your Article Library. Last accessed December 2019.

Bert Markgraf. “Quality and Organizational Structure.” Chron. Small Business. Last accessed December 2019.

Fahad Usmani.“What is a Functional Organizational Structure?” PM Study Circle. Last modified July 26, 2020.

Linda Emma. “The Importance of Organizational Structure.” Chron. Small Business. Last modified February 12, 2019.

This week we examine organizational design and how these designs affect quality. Start by reading the assigned textbook chapter and reviewing the Weekly Resources.

Think about a time when you dealt with a large national or international company that you did not get the quality of service you expected. Tell us what happened. How would you recommend they restructure the organization to fix the service issue? Please use a different company than you have discussed previously. Your responses should be specific and make clear connections to this week’s course materials.

Explanation & Answer:

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