IWU Information Technology Service Management Summary

Description

Getting Started

You will read in the textbook Chapters 10, 11, and 12. The textbook is Become ITIL 4 Foundation Certified in 7 Days (2nd edition) by A. K. Kaiser.

The material covered is Continual Improvement, a chapter on Managing Operations, and a chapter on Managing Changes.

Upon successful completion of this assignment, you will be able to:

Explain the purpose and benefits of outsourcing technology functionality to third-party service providers.
Identify issues and concerns that should be addressed before entering into a service agreement for outsourcing.
Evaluate the structure, functions, and operations of a data center.

Instructions

Review the rubric to make sure you understand the criteria for earning your grade.
Read chapters 10, 11, and 12 of the textbook.
Provide a summary of the major points in the form of an outline of what you learned from the reading.
Your summary should be 100-200 words and prove you read the material.

Explanation & Answer:

200 words

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