ITM 472 Indiana Wesleyan University Computer Science Question
Description
ITM-472: Information Technology Service Management
Getting Started
You will read in the textbook Chapter 14. The textbook is Become ITIL 4 Foundation Certified in 7 Days
(2nd edition) by A. K. Kaiser. It covers aspects of a service desk. In
this assignment, you will create an online crossword puzzle with terms
and definitions of aspects of a service desk that you learn from the
chapter and any additional online reading.
According to www.techopedia.com, a Service Desk is `communications
center that provides a single point of contact (SPOC) between a company
and its customers, employees, and business partners. The purpose of a
service desk is to ensure that users receive appropriate help in a
timely manner.”
Upon successful completion of this assignment, you will be able to:
- Evaluate release and deployment strategies.
Instructions
- Review the rubric to make sure you understand the criteria for earning your grade.
- Review Chapter 14 in your textbook along with any other additional online reading related to service desks.
- Identify 11 terms and definitions of the terms to explain aspects of a service desk.
- Visit Crossword Puzzle Reading Worksheet Generator | Education.com (new tab) (if you have a different crossword builder tool you prefer, feel free to use it instead).
- On the Education.com website, create a free account.
- Title the crossword puzzle “Service Desk Terms & Definitions.”
- Enter your terms and definitions (1 per line) as follows: Vocabulary
term, followed by a comma, then the definition (see the examples in the
“Words” box on the website.) On the next line, repeat this process
until you have at least 11 terms and definitions listed. - Generate the crossword puzzle.
- Download the worksheet and the answer key.
- Title the worksheet “WS6_Crossword.pdf.”
- Title the answer key “WS6_CrosswordAnswerKey.pdf.”
- Submit the assignment by the end of the workshop.
- Example created for an adult Sunday School class:
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