Implementing an EMR System

John Shea, the CEO of Worthington Healthcare System for 10 years, is starting to consider the next phase of the organization. This facility comprises a home health company, an ambulatory care service line, and hospitals. 

John:

John’s goal is to enhance the system by engaging his employees and achieving

*systemness.

Map:

Unfortunately, there is a lack of efficiency, because each organization works independently for the most part.

Fiona Sinclair:

Fiona Sinclair’s assessment of the organization is that staff members lack the basic knowledge and training to implement the expectations of Mr. Shea.

Blake_Snowden:

Blake Snowden agrees with Ms. Sinclair’s assessment. He also states that WHS is currently a collection of individual entities competing against one another.

Training:

Fiona Sinclair and Blake Snowden are now in charge of centralizing training and

development to create a cohesive system. There is a plan that has been drafted. But how do they obtain buy-in from the staff?