Discussion questions
Description
1. Share the concept of empathy with someone close to you. Tell him or her you want to work on really listening to others and ask for their feedback. How did you do? How did it make that person feel? Describe your experiences in this topic post.
2. When you have opportunities this week to watch people communicate, cover your ears for a few minutes and just watch. What emotions and messages are being communicated that may not come across in words alone? Please share your observations.
Use the attached articles to answer questions 3 & 4 accordingly
3. Infection Control at Massachusetts General Hospital case study: Why did the pilot PCR program fail?
4. Health Care Center for the Homeless: Changing with the Times case study: How can Health Care Center for the Homeless (HCCH) anchor the achievements of change in the culture?
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