COMMUNACTION MANAGMENT – MGT 421

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Learning Outcomes:
1.1 Recognize and memorize concepts of communication theory as they affect business organizations
and the individuals in them.
3.1 Analyze effective business letters, memorandums, and case studies.
Assignment Question(s):
Part 1 (10 Marks)
Find a job announcement for a position of interest to you and answer the following:
1. Group and categorize the key abilities and attributes that are being sought.
2. Create either a chronological or functional rõm3. Explain why you selected this type of rõm .
Part 2 (5 Marks)
1. In the role of a customer, write a claim letter to a company asking them to compensate
you for the harm their products caused to your houseplants.
2. Now, assuming you are the claims supervisor in that company and you want to respond
negatively to the claimant, what communication channel would you choose and why?

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