Case study and Improvement

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Case Study 2.1
b. Problem statement
Surgery Cancellations
c. Brainstorming

Continuous improvement of the current process.
Create a more efficient process.
Employee training and feedback
Instill leadership or management that the employees can relate too. Someone from the medical
profession.
Transition filing system from paper to electronic database.
Instill good documentation practices.
External Customers atients
Internal Customers octors, surgeons, sterilization department
i. Potential Solutions

enchmark another hospitals filing system/ operations
Better communication between employees and the different hospital departments.
EMR Project Manager (Electronic Medical Record) or EHR (Electronic Health Record) Instilling
management may help with employee engagement.
Employee and customer feedback
Employee training program
g. Root Cause

he filing system poor efficiency of being delivered to surgery. Paper filing system and not being
electronic. Poor documentation
Lack of organization and lack of resources
Poor communication between departments
f. 5-Why Process (Who, what, where, when, and why)

atients (Who)
Cancelled Surgeries (What)
Surgery center of hospital (Where)
Anywhere between the 48hours of surgery time. (When) Happens 45% of the time.
The filing system (Why)

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