Asiment1 mgt424
Description
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Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
Assignment 1
Quality Management (MGT 424)
Due Date: 14/01/2023 @ 23:59
Course Name: Quality Management
StudentàName:
Course Code: MGT 424
StudentàID Number:
Semester: Second
CRN:
Academic Year: 2022/23
For InstructoràUse only
InstructoràName:
Students rade:
/Out of 15
Level of Marks: High/Middle/Low
General Instructions LEASE READ THEM CAREFULLY
The Assignment must be submitted on Blackboard (WORD format only) via allocated
folder.
Assignments submitted through email will not be accepted.
Students are advised to make their work clear and well presented, marks may be reduced
for poor presentation. This includes filling your information on the cover page.
Students must mention question number clearly in their answer.
Late submission will NOT be accepted.
Avoid plagiarism, the work should be in your own words, copying from students or other
resources without proper referencing will result in ZERO marks. No exceptions.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No
pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.
Learning Outcomes:
1. Use quality improvement tools and practices for continuous improvement to
achieve the organizational change and transformation. (2.2)
2. Implement quality improvement efforts using teams for organizational assessment
and quality audits. (3.1)
nstructions to search the article:
Via your student services page, log in to the Saudi Digital Library. After your
login with your student ID, search for the following article:
CUSTOMER-FOCUSED ENVIRONMENT: ORGANIZATIONS MUST
EXTEND THEIR DEFINITION OF CUSTOMERS.
ISSN: 03609936
In this article, the author discusses the different definition of customers either
internal or external and how satisfying all customers.eeds helps the organization
in term of accomplishing its quality objectives. Read the article, and answer the
following questions:
Assignment Question(s):
1. In your own words, summarize the article. ( 150 200 words ) ( 5 marks )
2. To which extent do you agree or disagree with the author point of view (at internal
customers.eeds are important as externals to create a true quality environment!nd
Why? ( 150 200 words ) ( 5 marks )
3.
Discuss the tools needed to operate within the new environment as indicated by the
author. ( 100 150 words ) ( 5 mark )
Answers
1. Answer2. Answer3. Answer-
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