Case for Module 4
You have been the human resources manager for Human Solutions Software for six months.
These first six months have been difficult at times, with you needing to develop your credibility
with the people who work for HSS.
There have been some major changes at HSS since you became the human resources manager.
A West Coast branch office, which has 25 new employees, has been set up for HSS in Portland,
Oregon; and the former chief of operations has moved to Portland to head that new office. HSS
has also received a major contract with a German firm. That contract is being managed from the
main office in Maryland now, but a European branch office will be opened in the next few
months. The German contract has led to the hiring of an additional six employees at HSS
headquarters, with four of those employees planning to move to Europe when the branch office
opens there.
HSS has also received several new contracts, mostly with private firms, that have led to an
additional expansion of 18 more employees at the HSS headquarters. This means that HSS has
expanded from 65 employees, when you first started as the human resources manager, to 114
employees now.
As human resources manager you have hired a consultant who has conducted job analyses for
all the present positions at HSS. The founders at HSS have finally begun work on a strategic plan
for the organization and see you as one of the lead people in developing that plan. You have also
set up standardized recruiting and staffing procedures that have been used to hire many of the
new employees at HSS.
The hardest part of your job has been convincing several of the founders that these changes
were needed. The demands of the organizations that HSS contracts with, and several threatened
lawsuits by potential or former employees, have helped you to get these changes approved by
the board.
You have accomplished all of this with only one clerical person to help you. Recently you have
been putting pressure on the board to hire two human resources generalists to help you in your
tasks. You have justified this expense by the money that the organization can save by avoiding
lawsuits, by doing more training internally, and by being more efficient in recruiting and staffing
positions.
Two months ago you submitted a plan for reorganizing HSS based on the job analyses. This
structure included a traditional board of directors (made up of the five founders), a
president/CEO, five vice presidents (finance, operations, marketing, technical services, and
human resources). This morning you found out that, with a few minor revisions, your plan has
been accepted. You will be the new vice president of human resources with the two human
resource generalist positions being approved also. The founders have also given you the
responsibility to supervise the five personnel who administer and provide quality control for
contracts that HSS has.
While you are excited about your new position and the success of HSS, you are aware of all the
work that is ahead of you now. You see HSS as an organization that must be led into being a
more mature organization, with more established employee policies. One of the first things that
you plan to have your new HR generalists do is to work on organizing all of the employee policies
at HSS into an employee handbook. You also feel a need to update and review the benefits
policies for employees.
Scenario 1
One of the many things on your list of things to be done to help bring HSS into being a
more mature organization is to implement a formal performance appraisal system.
The acting head of software development advises you that she wants to develop an
effective performance appraisal system for her department. She remembers, from
having taken a human resource management class as an undergraduate, that there are
a number of different ways to measure performance and she wants your guidance in
selecting one.
She also wants to make sure that the method chosen to measure performance fits the
technical nature of the workers she supervises who work in teams. Knowing what an
individualistic society the USA is, she suggests there be an individual and a team
component.
A) Discuss the different alternatives that you recommend as the most effective for
measuring the performance of software developers working in teams. Share at
least three alternatives with the pros and cons of each alternative you suggest.
B) Answer/discuss the following: 1) What information will need to be gathered to
develop the new appraisal system; 2) How you will make the performance
appraisal job-related and valid; and 3) How you will mitigate the risk of rater
errors when evaluating performance.

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