ITM 472 IWU Netherlands and Global Service Desk Paper

Description

A global Service Desk is different than a regular Service Desk in that your inputs can come in from different countries, which has certain challenges. Just as with global project management, language is a barrier. Culture and customs are different.

In this activity, you will pick a country and write about how a Service Desk will be changed to support that country. Think about the fact you have different time zones, monetary issues, deployment challenges if people need a new PC, software issues, language support, 24 by 7 hours of operations, data centers around the globe, massive scale of customers who might use the Service Desk. The list of challenges never seems to end.

Upon successful completion of this assignment, you will be able to:

Develop an information technology service management plan for outsourcing globally.

Instructions

Review the rubric to make sure you understand the criteria for earning your grade.

In this activity, you will open the website and focus on reading about a global Service Desk vendor named MotivIT. (new site)

Write about the challenges a global Service Desk might have that are different from a single country Service Desk. The length should be 2 pages not including the title page and references page.

Find two more sources on global Service Desks by searching for ìobal service desk¼/p>

Write content on how what you have learned can help your current workplace.

Explanation & Answer:

2 pages

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