Business Report: Bank USA
Description
Business Report
Read Bank USA: Forecasting Help Desk Demand by Day on page 261 of your textbook.
Assignment Instructions
Case questions:
What are the service management characteristics of the CSR job at Bank USA?
Define the mission statement and strategy of the Help Desk. Why is the Help Desk important? Who are its customers?
- How would you handle the customer affected by the inaccurate stock price in the bankænbsp;trust account system? Would you take a passive or proactive approach? Justify your answer.
- Using the data on call volume in the table, how would you forecast short-term demand?
- This is a Business Report, not an essay!
- In one paragraph or less summarize the salient issue(s) in the case. Do not duplicate what is in the case itself.
The body of the report addresses the questions in the case in a clear, concise and cohesive manner. This report should be business like, structured and methodical.?Please note: each question should become a section title, with sub-titltes as needed for multi-part responses.
The responses are expected to utilize the topics introduced in this course.
Have a similar assignment? "Place an order for your assignment and have exceptional work written by our team of experts, guaranteeing you A results."