CU Healthcare Quality and Performance Improvement Reflection Paper

Description

Reflect on a time that you or a family member were a patient.

Describe the healthcare setting and the overall care delivery experience.
Did you or your family member participate in a patient experience survey?
Examine how your experience aligns with the MOH Patient Experience Measurement Program. (Saudi Arabia MOH)
What specific indicators would you suggest the facility tracks to measure its performance and what dimensions are most important in determining outcomes?
Related material:
- Chapter 12 in The Healthcare Quality Book: Vision, Strategy, and Tools
- Chapters 21 & 28 in the Patient Safety and Healthcare Improvement at a Glance
- Chapter 9 in The Healthcare Quality Book: Vision, Strategy, and Tools
- Chapters 20 & 37 in the Patient Safety and Healthcare Improvement at a Glance
- Steindal, S. A., Nes, A. A. G., Godskesen, T. E., Dihle, A., Lind, S., Winger, A., & Klarare, A. (2020). Patients%xperiences of telehealth in palliative home care: scoping review. Journal of Medical Internet Research, 22(5), e16218. https://www.jmir.org/2020/5/e16218

Personal experience recently as a patient:
I had surgery to remove a nasal polyp and do a nasal septum correction
A one day surgery – left on the same day
Anesthesia involved
Needed to have a relative as a companion
Care and after care by nurses and the surgeon
Meds to take home
There wasn’t any patient experience survey
The hospital is quite reputable

Explanation & Answer:

200 words

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