Process Improvement Plan
PROCESS NAME:
PROCESS MANAGER:
1. Process Description
Provide a brief, high-level overview of the process.
2. Process Goals and Objective
List the key business goals and objectives of the process.
‡oal or objective
‡oal or objective
‡oal or objective
3. Summary of Process Review Findings
Recap the context of the review. Explain what triggered the review¥gularly-scheduled, stakeholder-requested, general process
concerns, and so on. Indicate whether the process was reviewed against established criteria or some other measure or benchmarks.
Include both positive and negative findings in your report. Consolidate and summarize results using the suggested sections below.
Add or delete sections, as well as this text field box, as needed.
A. Measurements
Discuss what an analysis of the process key performance indicators reveals. Verify whether or not critical success factors are
being met. Describe what measurements (financial, operational, customer priorities) are or are not falling within established,
acceptable ranges. Also discuss any non-quantifiable, soft measure reactions such as anecdotal feedback, verbal comments,
perceptions, praise or complaints, and concerns expressed.
B. Other Findings
Describe any other findings that are relevant to process performance. Examples might include issues with process tools,
performance support, technical concerns, or impacts generated by other processes.
4. Recommendations
Conclude for stakeholders whether the findings support the need for process changes or improvements, or if process analysis
support is needed to identify root causes of a particular problem. Point out, also, where results reveal areas that aren processactivity or workflow-related, yet may warrant improvements or changes. Recommend what must be changed, improved, or further
analyzed. Explain why and indicate what impacts will be realized if actions are taken; as well as the consequences of taking no
action.
5. Plan of Action
Recommend a plan of action for the recommendations provided. Suggest appropriate methodologies.
6. Future Review
Indicate how the next review will be addressed if recommendations are implemented. If no action will be taken or if the process is
operating within acceptable standards, specify when the next full process review will happen.
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